Last Updated: November 5, 2025
At Solve LLC, dba Solve Marketing (“Solve Marketing,“we,” “us,” or “our”), we are committed to transparency and fairness in our billing practices. This Refund Policy outlines the circumstances under which refunds may be issued for services purchased through solvellc.org or under a direct service agreement with Solve Marketing.
1. Facebook / Meta Ad Spend
All advertising spend paid directly to Facebook (Meta), Google, or any other third-party advertising platform is nonrefundable.
Solve Marketing does not control, hold, or manage these funds; they are billed directly by the respective platform according to their own billing policies. Any questions or disputes regarding ad charges must be handled directly with the platform provider.
2. Monthly Management Fees
Solve Marketing charges a monthly management fee for strategy, creative work, campaign optimization, reporting, and account management.
This fee is typically $2,500 per month, as outlined in your engagement agreement or onboarding documentation.
- All management fees are nonrefundable once charged.
- However, clients who request a refund within the first three (3) calendar days after the charge date are eligible for a full refund of that month’s fee.
- Upon issuing such a refund, services for that billing cycle will be canceled immediately and your account paused.
Refund requests received after the 3-day window are not eligible for reimbursement, as time, planning, and labor are allocated as soon as billing occurs.
3. Billing Terms
- Management fees are billed automatically on or around the start date of each service period unless otherwise stated in your signed proposal or contract.
- Canceling Services or campaigns does not automatically trigger a refund; cancellation must be requested in writing and confirmed by Solve Marketing.
- Any pre-paid campaigns, creative work, or strategy sessions are nonrefundable once started.
4. How to Request a Refund
To request a refund within the eligible 3-day window, please send a written request to:
📧 general@solvellc.org
with the subject line: Refund Request – [Your Company Name]
Include your:
- Company name
- Billing contact and email
- Date of charge
- Reason for refund request
We aim to review and respond to all refund requests within 2 business days.
5. Exceptions
This Refund Policy applies to digital marketing and management services only.
Website development, branding, video, or project-based work are subject to the separate refund or cancellation terms outlined in their respective statements of work (SOWs).
6. Agreement
By continuing with Solve Marketing’s services and submitting payment, you acknowledge and agree to this Refund Policy.
Contact Us
Solve LLC, dba Solve Marketing
16 Railroad Place
Westport, CT 06880
📧 general@solvellc.org
📞 (347) 426-7203‬